Frequently Asked Questions

Below is a list of questions we are often asked about our sweets and deliveries. Have a look below and see if we can answer any questions for you! Also feel free to get in touch with us if we haven’t answered a question you may have!!

I love your sweets! Where do you ship to?

We Ship all over Ireland, UK, Europe, USA & Australia

 

That’s great! What does it cost to ship?

We offer a flat rate shipping service on our site.

Shipping within Ireland is €5.95

Shipping to Northern Ireland & The UK is €12.95

Shipping to Europe, USA & Australia is €39.95

No matter how much you order the shipping price remains the same so you can stock up!

 

I have placed my order, how long do I have to wait before my sweet treats arrive?

Depending on the time of day you order, we can sometimes get your order processed and sent out on the same day. Generally we ship orders within 1 working day of receiving them however in some cases this may take us a little bit longer.

Orders placed over the weekend will be processed and sent on Mondays (except for Bank Holidays)

Shipping within Ireland is generally within 2 working days of the package leaving our shop

Shipping to UK & Europe can take anywhere from 2-7 working days

Shipping to USA & Australia can take anywhere from 5-12 working days

Please note these times are approximate and can vary depending on the time of year

 

How will my order arrive?

We ship most of our orders via An Post Parcel Service which offers a track & track service which will require a signature.  All of our hampers arrive in cardboard gift boxes which will be wrapped in cellophane to protect against the elements.

Loose pick & mix items ordered will be packaged in our signature striped Aunty Nellies Bags, clearly labelled so you know what sweets are in each bag.

Where possible we try and re use our packaging, so your order will arrive neatly packed and protected from the elements in various sized boxes depending on what items have been ordered.

 

This all sounds great but I am having trouble with my order! What can I do?

We are always happy to help with orders and would love to hear from you! You can contact our Galway Store which deals with all of our orders on the website. They will be happy to help with any issues or even offer recommendations on sweets for you!

Phone: 00 353 91 564894

Email: auntynelliesgalway@gmail.com

 

I really love your sweets and want to buy wholesale! Can I do this?

Yes indeed! You can contact our Wholesale Team who will be happy to help you with your order

Phone: 00 353 21 4919415

Email: info@auntynellies.ie

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