The Hobart Group of companies (Hobart Enterprises Limited; A V Pound   & Co Limited; Chemox Pound Limited; Zenith Holdings (Pty) Limited; Carst and Walker (SA), a division of Zenith Holdings; Anchor Chemicals, a division of Zenith Holdings; Anchor Chemicals (Pty) Limited; Carst and Walker (East Africa); Carst and Walker (West Africa); Carst and Walker (Australia) Pty Limited; Axis Chemicals Pty Ltd; The Luxury Confectionery Company Ltd (TLCC), together with its division Aunty Nellies; Medex, a division of AV Pound & Co Ltd) understands that your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of all of our employees, customers, suppliers, manufacturers, service providers and all business  associates and will only collect and use personal data in ways  that  are described here, and in a manner that is consistent with our obligations and  your rights under the law.

1.            Information About Us Hobart Enterprises Limited

Limited Company registered in the Isle of Man under company number 010816V

Registered address: Burleigh Manor, Peel Road, Douglas, Isle of Man IM1 5EP

Subsidiaries and Trading entities:

A V Pound and Co Limited, including Medex, a division  of  A V Pound  and Co Limited

Limited Company registered in the Republic of Ireland under company number 317042.

Registered address:            Goold’s House, Old Cork Road, Goold’s Hill,

Mallow, County Cork, Ireland.

Chemox Pound Limited

Limited Company registered in the United Kingdom under company number 02782701

Registered address:            Gladstone House, 77-79 High Street, Egham, Surrey, UK, TW20 9HY

Zenith Holdings (Pty) Ltd, including Carst and Walker (South Africa) and Anchor Chemicals, divisions of Zenith Holdings

Limited liability company registered in the Republic of South Africa under company number 1975 / 004382 / 07

Registered address:            Building No. 2 Sherborne Square, 5 Sherborne

Road, Parktown, Gauteng, 2193, South Africa

Anchor Chemicals (Pty) Ltd

Limited liability company registered in the Republic of South Africa under company number 1978 / 004106 / 07

Registered address:            Building No. 2 Sherborne Square, 5 Sherborne

Road, Parktown, Gauteng, 2193, South Africa

Carst and Walker (East Africa) Ltd

Limited liability company registered in the Kenya under company number C153199

Registered address:            Deloite Place, Waiyaki Way, Muthangari

P.O. Box 30029, 00100, Nairobi

Carst and Walker (West Africa) Ltd

Limited liability company registered in the Nigeria under company number RC1304346

Registered address:            Ground Floor, No. 9, Summit Avenue, One Agala

Estate, Vine Branch Church Area, Off Queen Elizabeth Road, Mokolo, Ibadan

Carst and Walker (Australia) Pty Ltd

Limited Company registered in the Australia under company number 085 896 822

Registered address:            Market City Commercial Centre (MP24), Unit 6,

280 Bannister Road, Canning Vale, WA 6155

Axis Chemicals Pty Ltd

Limited company registered in Australia under company number 080 114 914

Registered address:            Suite 234, 7-11 The Avenue, Hurstville, NSW


The Luxury Confectionery Company Ltd, including Aunty Nellies, a division of TLCC

Limited company registered in the Republic of Ireland under company number 503871

Registered address:            Goolds Hill House, Goolds Hill, Old Cork Road,

Mallow, Co. Cork

Contact: SHERQ Team

Email address: Telephone number:003532220573.

We are regulated by Data Protections Commissioner.

2.            What Does This Notice Cover?

This Privacy Information explains how we use your  personal data: how  it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3.            What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or  indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4.            What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part

b) The right to access the personal data we hold about  Part 10 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please  contact  us using the details in Part 11 to find out

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we   Please contact us using the details in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Data Protection Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5.            What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  • Name of relevant contact person;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Job title;
  • Payment information of the Company;
  • Passport Number/Identity number on Business


6.            How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of  your personal data, or because it is in  our legitimate business interests to  use it. Your personal data may be used for one of the following purposes:

  • Providing and managing your company’s
  • Supplying our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with your company.
  • Communicating with you for transactions and on deliveries, as well as for invoicing and statement purposes. This may include responding to emails or calls from
  • Supplying you with information by email AND/OR post relating to our products that you have opted-in to (you may unsubscribe or opt-out at any time by selecting the “unsubscribe” menu item).

With your permission and/or where permitted by law, we may also use your personal data for communicating with you by email AND/OR telephone AND/OR text message AND/OR post to provide you with information about our available products, an introduction to new products which may be of interest to your business and/or any events which may be applicable to your business. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7.            How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your  personal data  will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • For the duration of the period during which we continue sell and provide with our products and services in accordance with any business applications forms, credit forms;
  • For the duration of the period during which we continue to have a business association with you, in terms of which you provide us with products and/or

We will only store or transfer your personal data in and to the UK, Ireland, Australia, Kenya, Nigeria and South Africa, being the regions in which the Hobart Group has operations. As such, we undertake  that your  data stored in all these regions will be fully protected under the GDPR. Insofar as we may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein), which are known as “third countries” and  may not have data  protection laws  that are as strong as those in the UK and/or the EEA, we will take additional steps in order to ensure that your personal data is treated just as  safely and securely as it would be within the UK and Ireland and  under  the GDPR as follows:

We share your data  within  the group of  companies of which we are a part. Where this involves the transfer of personal data  outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.]

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More  information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

8.            Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, other than those set out below:

  • We may share your personal data with other companies in our group for purposes of the sale of products. This includes subsidiaries AND/OR our holding company and its subsidiaries.
  • We may sometimes contract with certain third parties to supply products AND/OR services to you on our behalf. These may include payment processing, transportation and shipping and/or delivery. In some cases, those third parties may require access to some or all of your  personal data that we hold. These third parties assist in our service to you, the customer.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as  safely and securely as it would be within the UK and Ireland and under  the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to  share  certain personal data, which might include yours, if  we are involved in legal proceedings or complying with  legal obligations, a  court order, or the instructions of a government authority.

9.            How Can I Access My Personal Data?

If you want to know  what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover  our  administrative costs in responding.

We will respond to your subject access request within 15 working days and, in any case, not more than one month of receiving it. Normally, we  aim to provide a complete response, including a copy of your personal  data within that time. In some cases, however, particularly if your  request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

10.         How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to correct inaccurate data, to inform us of alternative contact persons and/or to make a subject access request, please use the following details (for the attention of SHERQ team):

Email address:           

Telephone number:            003532220573 (ask for SHERQ team).

11.         Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business  in a way that affects personal data protection.

Any changes will be made available on our website

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